Refund Policy



Our refund policy lasts 2 hours. If 2 hours have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Contact us to request a refund.

There is a certain situation where only refunds are granted: (if applicable)
Any shoutout purchased has already been published and can’t be deleted.

Refunds (if applicable)
We will send you an email to notify you that we have received your refund request.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)
We can replace your photo. If you need to exchange it for the same item, contact us.



The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.



If, for any reason, you are not satisfied with the order you receive, please click the “Contact Us!” button below. One of our representatives will be happy to help make things right within 30 days of receiving your order.


For the fastest resolution, please include a photograph demonstrating the poor quality of the print or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

We will use this information to help you with your order, and eliminate errors in future printing.


One of the times we may ask for a return is if you wish to cancel an order after it has already begun the printing process.  That is because, at this point, we would not be able to stop production or delivery. Please click on the “Contact Us!” button below to arrange the return prior to sending.